Welcome to our Returns Portal — your place for all things easy, efficient, and ERIBE.

Here, you can arrange a return, print a returns label, or receive a QR code by email. You can also access helpful information about our process. Whether you’re exchanging for a different style or colour, or simply changing your mind, we’ll make it quick, easy, and stress-free.

When entering your order number, please include a hashtag "#" before it.

RETURNS PORTAL LOG-IN

Please note: Our Returns Portal will not accept return or exchange requests made more than 14 days after your delivery date.

Need more help? Our Customer Service team is just a message away: shop@eribe.com

FAQ's

I’ve entered my order number but it’s not accepting it.

Please double-check that you’ve entered your order number exactly as it appears on your confirmation email (including the #). If you still receive an error, your order may have been placed through one of our stockists or another platform, which means it won’t be recognised in our system.

If that’s not the case, please contact our Customer Service team at shop@eribe.com and we’ll be happy to help.

How long do returns take to process?

Once your return reaches us, please allow up to 3-5 working days for your refund to be processed. You’ll receive an email confirmation once it’s complete. During busy periods, this may take a little longer, thank you for your patience.

My return has been delivered — why haven’t I heard anything yet?

Returns are processed in the order they arrive and can take a few days to work through. Once your return has been checked and approved, you’ll receive an email confirmation. If it’s been more than 7 working days since delivery, please contact us so we can investigate.

I've requested a QR code but I haven't received an email.

Please can we ask that you check your junk/spam inbox as it may have been filtered there.

If you still can't find it, please reach out to our customer service team: shop@eribe.com