FREQUENTLY ASKED QUESTIONS:

• I saw an ERIBÉ garment in one of your stockists, why can't I find it on your E-shop?
• Where do you ship?
• I have a Postal Box (PO), do you send items to them?
• When will my order get shipped?
• How can I pay for my order?
• When do I pay for my order?
• How do I get my order?
• My order arrived but I have to pay customs?
• There are items missing from my parcel?
• My order arrived but the colours looked different on my screen?
• Special offers
• My order was cancelled, why?

I saw an ERIBÉ garment in one of your stockists, why can't I find it on your E-shop?

We do not carry our full range on the E-shop. If you are looking for an item that is not available on our E-shop, we suggest contacting one of our stockists. If you are still unsuccessful please contact us and we will see what we can do to help.  
 
Where do you ship?
We ship to UK, EU countries, USA, Canada and Australia. You can view the full list here. Unfortunately, we are unable to dispatch orders to any other international location not on that list.
If your country is not available please contact us and we will see what we can do to help.  

I have a Postal Box (PO), do you send items to them?
We do not ship to PO Box addresses. We cannot ship items to a PO or postal boxes because we track our shipments all the way to the customer and require a signature on its arrival.
If you enter a PO Box address we will have to contact you for a different address and this will delay your order.
 
When will my order get shipped?
Our distribution centre does not despatch orders on Saturdays, Sundays, or Bank Holidays. Orders placed after 3pm GMT on Friday will be shipped the following Monday.
 
How can I pay for my order?
We use PayPal to securely process your payment. You can pay using a credit or debit card and through PayPal. We accept Visa, Mastercard and Visa Debit.
 
When do I pay for my order?
PayPal usually takes payment promptly. At the time of purchase please ensure you have sufficient funds to cover your order amount.

How do I get my order?
All packages must be signed for, therefore there must be someone at the delivery address to receive parcel.
Although we use all reasonable means to ensure that your order is delivered within a specified timeframe, we cannot accept responsibility for late deliveries due to circumstances outside of our control for example, extreme weather conditions or strikes.
We will do our best to inform you of any unexpected delay. If you are away from the delivery address our courier will put a card through your door allowing you to re-book a delivery with them or allow you to pick up the order from the depot or sorting office.
They may leave your item with your neighbour. Please inform us if that is problematic.
 
My order arrived but I have to pay customs?
Please be aware that some customers may be asked for payment of local customs duties or additional taxes by their government. ERIBÉ Knitwear Ltd. is not responsible if your package is significantly held up in customs nor are we liable for this payment.

What happens if I tell you the wrong shipping address?
All orders are checked and double checked before leaving our despatch unit.
If you have not received your order within 7 days of your despatch date, then you must notify us. After 7 days, we cannot be held responsible for your orders location, and we may not be able to claim for the parcel if it lost/stolen.
If a customer gives ERIBÉ Knitwear Ltd. the incorrect address details on their order, which causes the parcel to be delivered incorrectly. The responsibility is on the customer to try and retrieve the parcel themselves at their cost.
ERIBÉ Knitwear Ltd. reserve the right to charge the full shipping fee applicable to resend an item, if is returned to us because the customer could not take delivery for any reason.
Courier returned items will be credited to your account, minus the courier fee. You will have to reorder should you choose to have the item re-shipped.
 
My order arrived already damaged?
If you receive an item that is damaged, then you have 48 hours to tell ERIBÉ Knitwear Ltd. about this issue and either be given a refund or an exchange. Please see our returns policy for instructions.
 
There are items missing from my parcel?
You must inform ERIBÉ Knitwear Ltd. if there are any items missing from your parcel within 48 hours of the parcel being delivered. Failing to do so will mean that ERIBÉ Knitwear Ltd. will not be able to compensate the customer in any way.
 
My order arrived but the colours looked different on my screen?
We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate. If you wish to exchange or return the item click here.
 
Special offers
From time to time we offer you special prices on ERIBÉ. These offers are available for a limited time and cannot be retroactively applied to any of your purchases. Offers are subject to change and also can be terminated early at the discretion of ERIBÉ.

My order was cancelled, why?

ERIBÉ Knitwear Ltd. reserve the right to cancel your order up to the point of delivery. We will always communicate with you about your cancelled order.