We do not carry our full range on the E-shop. If you are looking for an item that is not available on our E-shop, we suggest contacting one of our stockists. If you are still unsuccessful please contact us and we will see what we can do to help.  

Our distribution centre does not despatch orders on Saturdays, Sundays, or Bank Holidays. Orders placed after 2pm GMT on Friday will be shipped the following Monday.

Dispatch usually within 48 hours after placing your order. If your order has not been shipped after this timeframe, please reach out to our Customer care team - shop@eribe.com

Unfortunately, we are unable to delay or hold orders once they have been placed. All orders are processed and shipped as quickly as possible to ensure timely delivery. If you would like your order to arrive at a later date, we kindly suggest placing your order closer to the time you’ll need it.

We ship to UK, USA, Canada and Australia. You can view the full list of shipping countries on our shipping page. Unfortunately, we are unable to dispatch orders to any other international locations that are not listed.

At the moment, we’re unable to reserve or hold items. Our stock is available on a first-come, first-served basis, and placing an order is the only way to secure an item.

Stock levels can move quickly, especially on popular styles, so we’d always recommend ordering as soon as you’ve found something you love.

We’re sorry, but we cannot accept returns once the return period has passed. To make sure you don’t miss out, please ensure items are sent back to us within the timeframe stated in our Returns Policy. If you’re unsure whether your order is still eligible, feel free to contact us with your order number and we’ll be happy to check for you.

We do not ship to PO boxes. Please do not enter in a PO box when checking out as your order will not be shipped.

We accept returns within the stated returns period, provided items are unworn, unwashed, and in their original condition with tags attached.

Please allow up to 14 working days from delivery for refunds to be processed.
Once your return has been received and checked, refunds are processed promptly. Please allow a few working days for funds to appear back in your account.

We don’t currently offer a full repair service. However, if you email us at shop@eribe.com with a clear image of the garment or accessory showing the area in need of attention (hole, tear, or damage), we’ll be happy to see if we can provide yarn to help you with repairs.

Some popular styles may be restocked, but this isn’t always guaranteed. If an item is no longer available, it may be seasonal or part of a limited run.

You can pay using a credit or debit card and through Klarna. We accept Visa, Mastercard, Visa Debit and AMEX.

ERIBÉ will authorize payment once your order has been placed.

Although we do our best to ensure that your order is delivered within a specified timeframe, we cannot accept responsibility for late deliveries due to circumstances outside of our control for example, extreme weather conditions or strikes.

We will inform you of any unexpected delay where possible. If you are away from the delivery address our courier may leave your item with a neighbour or will put a card through your door with redelivery/collection information.

Please be aware that some customers may be asked for payment of local customs duties or additional taxes by their government. ERIBÉ Knitwear Ltd. is not responsible if your package is significantly held up in customs nor are we liable for this payment.

Each product page includes a size guide to help you choose the best fit. If you’re between sizes or prefer a looser or more fitted look, we recommend sizing up or down accordingly. If you need extra help, our customer service team is always happy to advise.

If a customer gives ERIBÉ Knitwear Ltd. the incorrect address details on their order, which causes the parcel to be delivered incorrectly. The responsibility is on the customer to try and retrieve the parcel themselves at their cost.

ERIBÉ Knitwear Ltd. reserve the right to charge the full shipping fee applicable to resend an item, if is returned to us because the customer could not take delivery for any reason.

Courier returned items will be credited to your account, minus the courier fee. You will have to reorder should you choose to have the item re-shipped. If you have not received your order within 7 days of your despatch date, then you must notify us. After 7 days, we cannot be held responsible for your orders location, and we may not be able to claim for the parcel if it lost/stolen.

If you receive an item that is damaged, then you have 48 hours to tell ERIBÉ Knitwear Ltd. about this issue and either be given a refund or an exchange. Please see our returns policy for further instructions.

You must inform ERIBÉ Knitwear Ltd. if there are any items missing from your parcel within 48 hours of the parcel being delivered. Failing to do so will mean that ERIBÉ Knitwear Ltd. will not be able to compensate the customer in any way.

We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

Occasionally we offer special prices at ERIBÉ. These offers are available for a limited time only and cannot be retroactively applied to any of your purchases. Offers are subject to change and can be terminated early at the discretion of ERIBÉ.

ERIBÉ Knitwear Ltd. reserve the right to cancel your order up to the point of delivery. We will always communicate with you about your cancelled order.