If you are not completely satisfied with your purchase, you may return item(s) purchased via our website within 14 days of receiving the goods.

-

Please note that items purchased in our showroom must be returned in person and cannot be returned by post. This is due to the way refunds are processed and the VAT difference between online and in-store purchases (no VAT is charged on showroom purchases).

-

For this reason, we do not accept postal returns or exchanges for items bought in-store, and in-store returns or exchanges are not available for online purchases.

-

We kindly ask customers to ensure returns are made via the original point of purchase.

Please note that we cannot accept returns or exchanges from ERIBÉ garments purchased at a retailer. If you have any concerns, please contact the store directly.

Order Cancellation & Amendments Policy

Please check your order carefully before completing your purchase.  

Unfortunately, we are unable to make any amendments to your order. This includes changes to the size, colour, shipping address or payment method.

If you made a mistake please contact us as soon as possible and we will do our very best to cancel your order before it is processed. However, this may not be possible, especially during our busiest periods when orders move quickly through our fulfilment system.

We will make every effort to assist, but we cannot guarantee that cancellations can be made once fulfilment has begun.

RETURN YOUR ORDER
To return an item, please submit your return via our Returns Portal. You will be guided through the process and provided with the correct return address and instructions.

Until the item arrives safely with us, it remains your responsibility. ERIBÉ cannot be held liable for items lost in transit.

All items must be returned in their original condition and with reasonable care taken.

Please make sure the item is not visibly worn, damaged, marked in any way, washed, or scented.

If we receive returned goods that are in an unsaleable condition we will not offer a refund or an exchange.
If you have received a promotional item along with your order this will have to be returned along with items.

REFUNDS
Once we have received the goods and checked they are in a re-saleable condition, we will then either issue a refund or exchange the item for a different item.
We reserve the right to make deductions to your refund if any item is found unsaleable.
Refund will be issued within 14 days of ERIBÉ receiving the goods. Please note that refunds can take between 3-5 days to appear back in your bank account.

Please note that we cannot accept returns or exchanges from ERIBÉ garments purchased at a retailer. If you have any concerns, please contact the store directly.

Order Cancellation & Amendments Policy

Please check your order carefully before completing your purchase.  

Unfortunately, we are unable to make any amendments to your order. This includes changes to the size, colour, shipping address or payment method.

If you made a mistake please contact us as soon as possible and we will do our very best to cancel your order before it is processed. However, this may not be possible, especially during our busiest periods when orders move quickly through our fulfilment system.

We will make every effort to assist, but we cannot guarantee that cancellations can be made once fulfilment has begun.

RETURN YOUR ORDER
To return an item, please submit your return via our Returns Portal. You will be guided through the process and provided with the correct return address and instructions.

Until the item arrives safely with us, it remains your responsibility. ERIBÉ cannot be held liable for items lost in transit.

You must take reasonable care of it and return it to us in good condition.

Please make sure the item is not visibly worn, damaged, marked in any way, washed, or scented.

If we receive returned goods that are in an unsaleable condition we will not offer a refund.

If you have received a promotional item along with your order this will have to be returned along with the items.

REFUNDS
Once we have received the goods and checked they are in good condition, we will then issue a refund.

We reserve the right to make deductions to your refund if any item is found unsaleable.
A refund will be issued within 14 days of ERIBÉ receiving the goods. Please note that refunds can take between 3-5 days to appear back in your bank account.