Return and Exchange Policies

UK + EUROPE

Following the EU Consumer Contracts Regulation implemented on 13th June 2014: If you are not completely satisfied with your purchase, you can cancel, return, or exchange your item within 14 days of receiving the goods.

CANCEL YOUR ORDER

  • Order cancellations must be made in writing, quoting your order number, within 24 hours of placing the orders, to: ERIBÉ Knitwear Limited, Rose House, Dingleton Road, Melrose, Scotland TD6 9QY or by email to: shop@eribe.com. 

RETURN YOUR ORDER

  • Please enclose your completed returns form, which you will find enclosed with your order. Please contact shop@eribe.com if you need a returns form. 
  • You are responsible for the cost of returning the item to us in the case of an order cancellation, exchange, and return.
  • You may use any method of return shipping as long as it is tracked and requires a signature upon its arrival back to ERIBÉ Knitwear Ltd. Until the product arrives back at our office it is considered your property. If your package gets lost in the post, ERIBÉ is not liable to refund or exchange you.
  • You must take reasonable care of it and return it to us in a condition that allows us to re-sell the item.
  • Please make sure the item is not visibly worn, damaged, marked in any way, washed, or scented.
  • Returns/Exchanges Address: ERIBÉ Knitwear Limited, Rose House, Dingleton Road, Melrose, Scotland TD6 9QY.
  • If we receive returned goods that are in an unsaleable condition we will not offer a refund or an exchange.
  • If you have received a promotional item along with your order this will have to be returned along with items. 

REFUNDS

  • Once we have received the goods and checked they are in a re-saleable condition, we will then either issue a refund or exchange the item for a different item.
  • We reserve the right to make deductions to your refund if any item is found unsaleable.
  • Refund will be issued within 14 days of ERIBÉ receiving the goods. Please note that refunds can take between 3-5 days to appear back in your bank account.

USA + CANADA 

CANCEL YOUR ORDER

  • Order cancellations must be made in writing, quoting your order number, within 24 hours of placing the orders, by email to: shop@eribe.com.

RETURN YOUR ORDER

  • Please enclose your completed returns form, which you will find enclosed with your order. Please contact shop@eribe.com if you need a return.
  • Until the product arrives back at the stockist it is considered your property. If your package gets lost in the post, ERIBÉ is not liable to refund you.
  • You must take reasonable care of it and return it to us in a condition that allows us to re-sell the item.
  • Please make sure the item is not visibly worn, damaged, marked in any way, washed, or scented.
  • If we receive returned goods that are in an unsaleable condition we will not offer a refund.
  • If you have received a promotional item along with your order this will have to be returned along with the items.