Faqs

FREQUENTLY ASKED QUESTIONS:

  • Product Availability
  • What countries do you ship to?
  • Do you ship to PO boxes?
  • When will my order be shipped?
  • Payment Types
  • When will I be charged?
  • How do I get my order?
  • My order arrived but I have to pay customs?
  • What happens if I enter the wrong shipping address?
  • My order has arrived damaged
  • There are items missing from my parcel?
  • My item looks different than it did on screen?
  • Special Offers
  • My order was cancelled, why?

 

Product Availability 
We do not carry our full range on the E-shop. If you are looking for an item that is not available on our E-shop, we suggest contacting one of our stockists. If you are still unsuccessful please contact us and we will see what we can do to help.  

What countries do you ship to?
We ship to UK, EU, USA, Canada and Australia. You can view the full list of shipping countries on our shipping page. Unfortunately, we are unable to dispatch orders to any other international locations that are not listed.

Do you ship to PO boxes?
We do not ship to PO Box addresses. 
If you enter a PO Box address we will contact you for a different address and this will delay your order.
 
When will my order be shipped?
Our distribution centre does not despatch orders on Saturdays, Sundays, or Bank Holidays. Orders placed after 3pm GMT on Friday will be shipped the following Monday.
 
Payment Types
You can pay using a credit or debit card and through PayPal. We accept Visa, Mastercard, Visa Debit and AMEX.
 
When will I be charged?
PayPal usually takes payment promptly. At the time of purchase please ensure you have sufficient funds to cover your order amount. ERIBÉ will only authorize payment once your order has shipped.

How do I get my order?
Although we do our best to ensure that your order is delivered within a specified timeframe, we cannot accept responsibility for late deliveries due to circumstances outside of our control for example, extreme weather conditions or strikes.
We will inform you of any unexpected delay where possible. If you are away from the delivery address our courier may leave your item with a neighbour or will put a card through your door with redelivery/collection information.
 
My order arrived but I have to pay customs?
Please be aware that some customers may be asked for payment of local customs duties or additional taxes by their government. ERIBÉ Knitwear Ltd. is not responsible if your package is significantly held up in customs nor are we liable for this payment.

What happens if I enter the wrong shipping address?
If a customer gives ERIBÉ Knitwear Ltd. the incorrect address details on their order, which causes the parcel to be delivered incorrectly. The responsibility is on the customer to try and retrieve the parcel themselves at their cost.
ERIBÉ Knitwear Ltd. reserve the right to charge the full shipping fee applicable to resend an item, if is returned to us because the customer could not take delivery for any reason.
Courier returned items will be credited to your account, minus the courier fee. You will have to reorder should you choose to have the item re-shipped. If you have not received your order within 7 days of your despatch date, then you must notify us. After 7 days, we cannot be held responsible for your orders location, and we may not be able to claim for the parcel if it lost/stolen.
 
My order has arrived damaged?
If you receive an item that is damaged, then you have 48 hours to tell ERIBÉ Knitwear Ltd. about this issue and either be given a refund or an exchange. Please see our returns policy for further instructions.
 
There are items missing from my parcel?
You must inform ERIBÉ Knitwear Ltd. if there are any items missing from your parcel within 48 hours of the parcel being delivered. Failing to do so will mean that ERIBÉ Knitwear Ltd. will not be able to compensate the customer in any way.
 
My item looks different than it did on screen?
We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate. 
 
Special Offers
Occasionally we offer special prices at ERIBÉ. These offers are available for a limited time only and cannot be retroactively applied to any of your purchases. Offers are subject to change and can be terminated early at the discretion of ERIBÉ.

My order was cancelled, why?
ERIBÉ Knitwear Ltd. reserve the right to cancel your order up to the point of delivery. We will always communicate with you about your cancelled order.